Privacy Policy
Privacy Policy
Effective Date: May 25, 2025
Vohub.ai is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal data when you sign in via Google OAuth or otherwise use our platform.
Contents
Section 1
Data We Collect
Account Information
Email address, full name, profile picture (via Google OAuth)
Business Data
Company name, phone number, CRM/ERP connection credentials
Call Metadata
Caller ID, timestamps, call durations, transcript summaries, sentiment tags
Usage Data
IP address, device information, pages visited, feature usage logs
Section 2
How We Use Your Data
Authentication & Account Management
Create and secure your Vohub account
Service Delivery
Personalize AI voice interactions with customer history and preferences
Action Execution
Enable real-time booking, billing, CRM updates during calls
Analytics & Improvement
Power our dashboard's insights on call volume, conversion rates, sentiment trends
Support & Compliance
Troubleshoot issues and comply with legal obligations
Section 3
Data Sharing
Internal
Our engineering, support, and analytics teams (on a need-to-know basis)
Third-Party Integrations
Only with services you authorize (e.g., Salesforce, HubSpot, calendar, payment gateways)
Legal Requirements
When compelled by law or to protect rights
Section 4
Data Retention & Deletion
Retention Period
We retain personal and call metadata for as long as your account is active, plus 90 days.
Data Deletion
To delete your data, Contact Us. We'll erase your personal information within 10 business days, except for data we are legally required to keep.
Section 5
Security
Encryption & Protection
We use industry-standard encryption (TLS), secure data centers, and access controls.
Monitoring
Regular audits and monitoring ensure the safety of your information.
Section 6
SMS Messaging & Consent
Transactional SMS Only
Vohub.ai only sends transactional SMS, on-demand summaries, confirmations, or reminders, when you explicitly request them during a call or as part of an action you complete.
Opt-out Instructions
Every message ends with: "Reply STOP to unsubscribe, HELP for help."
Immediate Suppression
When you reply STOP, we immediately suppress your number from any future SMS or calls.
Data Protection
We do not share or sell your mobile opt-in data with any third parties for marketing or promotional purposes.
Section 7
Google API Limited Use Compliance
Policy Adherence
Vohub.ai complies with the Google API Services User Data Policy, including the Limited Use of user data requirements and the Workspace API User Data and Developer Policy.
Purpose of Use
We only access Google API data (e.g., Gmail, Calendar, Drive, Photos) to enable user-facing features within Vohub.ai.
No Unauthorized Use
We do not:
- Use data for advertising
- Share data with third parties (unless required for user-authorized integrations)
- Allow human access unless:
- Explicitly permitted by the user
- Required for legal or security reasons
AI/ML Data Handling
Our AI models do not retain or train on Google user data. Data is processed temporarily and solely to deliver active user-facing functionality.
Section 8
Contact Us
If you have any questions about this Privacy Policy or our platform, please feel free to contact us.
We Do Not Sell Your Personal Data
Your privacy is our priority. We are committed to protecting your personal information and will never sell it to third parties.